Guest Satisfaction Award presented to Aqua Vista HotelsThe first Hotel Guest Satisfaction Award in Greece is presented to Aqua Vista Hotels for Dreams Luxury Suites
An unparalleled performance
Aqua Vista Hotels' Dreams Luxury Suites was awarded with the Hotel Guest Satisfaction Award during the HORECA 2017 exhibition. Organised by Zoottle, Dreams Luxury Suites received the first award ever in Greece in this category and at the same time it set an exceptionally high standard for its successors, as it reached the unprecedented high score of NPS 93. Dreams Luxury Suites received the highest score of NPS 93 in the Guest Satisfaction NPS Survey, which was carried out by Zoottle in a total of 160 hotels. With an average score of only NPS 39 in the hotel sector worldwide and an average of NPS 67 amongst the hotels that Zoottle cooperates with, Dreams Luxury Suites’ score is an outstanding achievement. In terms of the voting process for the award, the NPS (Net Promoter Score) is an internationally recognised guest satisfaction measuring system and ranges from -100 to 100. The award was granted in the context of HORECA 2017, which is the largest trade show for the hospitality sector in Greece. What makes the accolade even more important is the fact that it is the guests themselves who voted for the specific hotel, thus acknowledging all of the hard work and dedication that Aqua Vista Hotels puts into creating hotels which have their own unique identity.
“When voting for such an accolade, there are certain characteristics which TripAdvisor readers consider, such as the style and design of the hotel, its decor and ambience, as well as its unique amenities and the personalised services that it offers guests.”
Aqua Vista Hotels
Aqua Vista Hotels was founded in 2009 and today manages a portfolio of more than 30 hotels in Greece on the islands of Santorini, Mykonos, Crete, Naxos, Lesvos and Skiathos.
Managed by executives who have a great deal of experience in the hotel and tourism industry, all of whom possess a passion for the hospitality sector, Aqua Vista Hotels is involved in the creation and curation of hotels with a unique identity. Handling everything from architectural aspects to the interior design, the group is also responsible for the overall concept of the experience offered, as well as managing the bookings and the day to day functioning of all departments.
A hotel with a healthy and profitable operation, first class amenities and facilities and the creation of an unforgettable guest experience are all factors which define the objectives of Aqua Vista Hotels when embarking on any venture or collaboration.